Choose the issue
Project status, billing, files/deliverables, technical issue or change request.
Set priority
Technical and active-client requests can indicate whether the issue is normal, important or blocking business.
Receive a reference
Every submitted support request receives an RBL-SUP reference for follow-up.
Future Rubbl OS routing
The support payload is structured so Rubbl OS can receive, assign and track requests as the internal dashboard integration comes online.
Where to go next.
If something is blocking business, say that explicitly in the priority step and describe the impact in the message.